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Returns & Warranty (ECC)

  • E-City Cycles come with a one year warranty.
  • The warranty in detail covers a 6 month warranty on the head light, speed regulating handle, brake handle and display, charger, controller.
  • E-City Cycles offer a 12 month warranty on the motors if they have lack of phase, burn and quality problems.
  • Finally, they offer a 6 month guarantee on the lithium battery (please note that charging environment temperature should be between 1 degree Celsius to 34 degree Celsius).
  • We offer refunds if you are not totally satisfied with your product within 14 days of receiving them, we have to be notified in writing within the 14 day period from the date that you receive the goods and if you have damaged the item we would only be able to allow a return if the item has been fixed.
  • When riding in temperatures below 8 degrees celsius the battery performance is 20 % less. Below 2 degrees celsius the battery performance is 30% less.
  • Please also note that the batteries should be charged a minimum of once a month to full charge capacity. All the listed above are what we offer warranties for. However, if the product is faulty and not working when you receive it we can offer a full refund excluding postage fee back to us.

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